technical support specialist

The Technical Support Specialist program is designed for students wishing to embark on a career in the Information Technology industry. The objective is to obtain the knowledge and skills necessary to service computer systems and to support users of these systems.Students will learn about hardware installation, operating systems, Microsoft applications, and system support.

Course Outline:

Student Sucess Strategies
Introduction to computers
Managing and Maintaining PCs (A+)
Network+
Phase 1 Integration Project
Windows XP Professional
Help Desk and User Support
Phase 2 Integration Project
Professional Skills
Career and Employment Strategies

Length of Program: 25 Weeks

Median Annual Salary: $49k (Payscale.com)